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A BigCommerce order tracking page your customers will actually use
Cut down on “where is my order?” emails. Give shoppers a tracking page on your own store, with clear status updates and notes from your team.
Why a tracking page matters
After checkout, the most common question a store receives is where an order is. Every one of those emails costs your team time. A tracking page answers it before it is asked, and keeps customers on your store instead of a carrier's website.
What the Orders Analytics tracking page includes
- A public tracking page on your store, where customers look up their order.
- Tracking numbers generated for each order.
- Status notes customers can read: add and update a note for every order status, such as “packed with gift wrap” or “out for delivery today”.
- Shopper notifications: optionally email customers when their order status changes.
- ShipStation support: connect your ShipStation keys to show shipment details on the tracking page.
- Recent-purchase notifications: show recent orders on your storefront as social proof.
Customer-facing notes vs. internal notes
Status notes appear on the tracking page, so write them for your customer. For anything only your team should see, use internal notes and follow-up dates in the dashboard. They are never shown publicly.
Set it up in three steps
- Install Orders Analytics from the BigCommerce App Marketplace.
- Enable the tracking page from the app. It is added to your store for you.
- Add notes to order statuses, and turn on shopper notifications if you want customers emailed on changes.
Try it on your own store: free for 7 days, no credit card.
Install Orders AnalyticsFrequently asked questions
Can I add a custom order tracking page to my BigCommerce store?
Yes. Orders Analytics adds a public tracking page to your store, generates tracking numbers for each order and lets you add customer-visible notes for every order status.
Can customers see my internal notes?
No. Only status notes are shown on the tracking page. Internal notes stay inside the dashboard.
Does it work with ShipStation?
Yes. Add your ShipStation API keys in the app settings to show ShipStation shipment information.