Tag: tracking system

Add Tracking Orders Page To BigCommerce

BigCommerce allow users to track their orders using order id # on their account page

The problem is customer must be logged in to see their order status

Using Orders Analytics app allows to integrate a public tracking orders system to BigCommerce stores that not require customer to be logged in to track their orders.

Orders Analytics application uses a special tracking numbers instead of order id, with ability to notify shopper by email after placing new order about their orders tracking numbers.

BigCommerce Orders Analytics Application allows also to add:

> Custom tracking notes about orders that be visible to customers when they check their orders tracking status.

> Custom internal notes about orders that be invisible to customers (only store owner or staff see these notes)

Just in 3 simple steps

#1 STEP (install the app)

#2 Create Tracking Page

create orders analytics tracking page

Tracking page created 👇

Default tracking page

#3 Turn ON Allow Notify Shopper By Email

Notify shopper about tracking numbers of their new placed orders

Once shopper place an order he/she will receive an email with their order tracking number 👇

Done Congratulations 🎉

To Add custom tracking notes: go to Dashboard page in the app -> search for the order -> open details box -> add tracking notes.

Custom Orders Follow-up Date

We received a request from our valuable customers via our Support page about a custom feature (Order Follow-up Dates)

Order Follow-up Date feature allows to add custom dates for orders with date range filtering, searching and exporting functionalities.

Filter by follow-up date range.
Update order Follow-up Date

Order Details including Products and recognizing order changes in real time.

demo “Order Details”

You can add custom internal order notes (invisible to customer)

custom internal notes

New features available in version v1.0.1

Order Follow-up Date

Custom Internal orders notes

Table dark mode

Configurable ability to copy any table cell by just click

Increasing fetch range limit to 4000 orders per request

BigCommerce Orders Analytics App

Orders Analytics is an application that can be installed on eCommerce platforms such as BigCommerce that combines speed, customers experience, engagement, good impression, optimization and simplicity in one friendly application.

What Issues Orders Analytics App Solve?

  • No ability to allow customers to check order status without account or without log-in.
  • Store support team are receiving a lot of calls and messages from customers asking about their orders status and updates.
  • No ability top notify prospective customers and visitors about recent purchase.
  • No ability to show store increase conversion rate.
  • No ability to create order tracking numbers.
  • No ability to display orders visually by geo-location.
  • No ability to reach orders message, customer message and orders staff notes quickly in the same single page.
  • No ability to export orders data and other related reports in multiple formats such as CSV, XLSX, JSON and XML.
  • No ability to search and filter data column in a very fast and easy way.
  • No ability to add custom follow-up order date.
  • No ability to add custom internal order notes.

Install on BigCommerce